This Refund Policy explains how Blob Works Limited ("Blob", "we", "us", trading as Blob CRM) handles refund requests for subscriptions to the Blob CRM service. It forms part of the Terms of Service.
Every new workspace starts with a 14-day free trial. No payment is taken during the trial, so there is nothing to refund at this stage.
If you would like a refund, contact us at [email protected] from the email address registered to your workspace. Include the workspace name, transaction date, amount, and the reason for your request. We will respond within 2 business days.
Blob CRM uses Paddle as the Merchant of Record for many of our subscriptions. Where your subscription was purchased through Paddle, refunds are administered by Paddle in accordance with the Paddle invoiced-consumer terms, which govern your purchase. When you request a refund, we will pass the request to Paddle and Paddle will process the refund in line with those terms.
You can confirm whether your subscription is on Paddle by checking Settings → Billing — the active provider is shown alongside "Manage subscription". Paddle's receipt sent to your email also identifies Paddle as the seller of record.
Where your subscription was purchased through Stripe, we will review your refund request and, where appropriate, refund the transaction to your original payment method.
If you believe you have been charged in error — for example a duplicate transaction, or a charge after cancellation — contact [email protected] and we will investigate. Where our records confirm the error we will arrange a refund to your original payment method.
Approved refunds are returned to the original payment method. Funds typically appear on the card or bank statement within 5–10 business days, depending on your card issuer.
You may cancel your subscription at any time from Settings → Billing → Manage subscription. Cancellation stops future renewals; it does not in itself trigger a refund. To request a refund, use the process in section 2.
We may update this Refund Policy from time to time. Material changes will be announced in-app and by email to workspace admins.
Billing and refund enquiries: [email protected]